FAQ


How to place an order?
To place an order, you need to select the product you are interested in, put it in the basket, enter the delivery address and pay for your order. After the order is placed, you will be contacted by email.
How do I track my order?
After your order is shipped, you will receive a tracking number for the parcel to your email address. You will be able to track your parcel on any convenient website for international shipments.
Is it possible to cancel the order?
You can cancel a paid order if it has not yet been embroidered and sent. You can clarify the information by e-mail 5flowerfinery@gmail.com
In which cases will the delivery be free?
The delivery will be free anywhere in the world.
What payment methods are possible?
The following payment methods are currently available:
How can I return an item that didn't fit?
Only return by mail.
In order to make a return by mail, follow these steps:
Carefully pack the product in its original packaging in full (the goods supplied in the kit should also be returned in the kit);
Send the parcel by mail to the address: Russia, Voronezh, Sishkova 65, 394068 "Do vostrebovania"
The funds will be returned to you within 10 calendar days from the date of receipt of the parcel by me using the same payment method that the goods were paid for.
How to take care of the products?
In order to preserve the original appearance of the product for a long time and prolong the joy of buying, I recommend that you clean the jewelry with a dry brush. Avoid contact with water and do not spray perfume on jewelry. Let your favorite things last you a long time and look great!
How to use a promo code?
If you have a promo code for a discount, then you need to enter it in a special field in the shopping cart.
If you have any questions, please contact me in any convenient way:

E-mail: 5flowerfinery@gmail.com
Social: Instagram
Made on
Tilda